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Subject Matter Connectors


During HCAA's 2016 Strategic Planning process our Board discussed the need to identify and to make known the vast expertise in the HCAA membership.  Consistent with HCAA's focus on the "Value of Connection", these experts, known as Subject Matter Connectors, will be available to engage with HCAA members to help with specific questions or to provide suggestions when a member requires direction, based on topics inherent to third party administrators and benefit administrative services.

Subject Matter Connector Leads, which consist of members of the HCAA Board of Directors, will build connector teams through the identification of individual HCAA members that have extensive experience and knowledge.  The Leads will direct members to Affiliate or TPA resources within the HCAA membership that can provide more extensive expertise.  This program is designed to give guidance and suggestions, but not to replace expert counsel. If you would like to become a Subject Matter Connector, please fill out this Form and return it to

If you would like information on any of the subjects listed below, please click on the Subject Matter Connector Lead name associated, for assistance on those topics:


 Account Management  Jon Aubrey
 Legal & Compliance  Joanie Verinder /  Tim Callender
 Finance & Accounting  Josh Ayers /Kirti  Mutatkar
 Marketing/Business Development/Sales  Steve Rasnick
 Information Systems & Technology  Tom Cardwell
 Stop Loss/Risk Transfer/Captives   Nancy Young
 Human Resources/Labor/Training   Tim Callender
 Operations: Claims/Stop Loss Reimb/Eligibility/ Call Center/    PPO/Network Mgmt/Provider Relations  Carolyn  Jarschke / LaRea  Albert
 Plan Documents/SBCs  Joanie Verinder /  Tim Callender
 Pharmacy Benefit Management  Jim Farley
   Josh Ayers
 Care Mgmt/Pop Hlth Mgmt/Precert/UM/Large Case  Mgmt/Disease  Mgmt/Wellness/Health Risk Mgmt/Behavioral Health/EAP   Nancy Young
 Member Communications/Education/Engagement/Decision  Support/Transparency Tools/Social Media  Matt Burghardt



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