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Navigating your Virtual Workplace: Expert Insights from Amanda Hertig

Friday, April 17, 2020  
Posted by: Dave Anderson
As HCAA Members navigate healthcare’s new normal, we interviewed a few experts on how they’ve overcome business challenges during the COVID-19 pandemic. Today’s feature highlights Amanda Hertig, Marketing Specialist at Advanced Medical Pricing Solutions (AMPS), where she discusses the importance of teamwork during this time.
 
During the past couple weeks, what were some of your challenges your organization has faced? How did you and your team overcome those challenges?

Advanced Medical Pricing Solutions (AMPS) has taken progressive steps throughout the years to make sure technology was at the forefront of our thinking and business practices. We are data driven and have equipped our organization with all of the necessary tools and functions, from Member Advocacy, to Sales, to our Senior Leadership Team. Because of this, we have set ourselves up nicely to continue business as usual, with all employees and functions at full steam.

What are some of the positive things about our new reality?

People are taking a more proactive approach in keeping themselves healthy and communities are coming together to help those in strife. Also, those with families can spend more time together, even if in different rooms or areas. We have been forced to adjust and adapt, which many have a hard time with in normal circumstances.

How are you keeping yourself busy in your time away from work?

On a personal front, it is business as usual and an extremely busy time for AMPS. Being in the Marketing Department and in the midst of a rebrand, there is so much to do. I find myself working 12-14 hour days, due to the fact that I am not limited by a commute and am excited for the future of AMPS. I have also found it easier to eat healthier and get in consistent, daily exercise.
 
After sitting all day, I have been walking nightly, which has been a positive benefit for my own health. With stores closed and now following a Keto diet, I am saving a lot of money and my priorities are in focus. Hopefully I am able to continue along this path when the world goes back to normal.
 
Do you have any tips or tricks for creating an ideal home office?

A noise-reduction headset, personal space for everyone in your home, and a formulated sheet with success tips for employees.
  
What challenges do you see coming up for employees over the next eight weeks? What do you recommend to the members of HCAA as ideas for helping their employees?

The lack of physical interaction and face-to-face teamwork has been a been tough to deal with for all, which may bring loneliness and depression for some. Make sure employees have the necessary tools to stay connected. With the unemployment rate increasing, I think this is a continued pain point for businesses across the country. Reassuring employees of their importance and focusing on their contributions keeps employees positive and motivated.
 
What is the flip side of the challenges? Specifically, what are the opportunities you see as an outcome of the pandemic for how the members of HCAA do business, address culture in their organizations, support employees going forward?
 
I think priorities have certainly come into focus for many – what truly matters when keeping a business running and employers making sure their employees have what they need to succeed. It isn’t a fancy office, or a powerful title, but the true support and trust from your employer. Wasteful spending will hopefully be curbed a bit as an outcome of this. Sales has learned that they don’t always need to travel everywhere to have a successful meeting – sometimes a webinar can be just as successful. It is quality, not quantity. 

The true value of integrity and how you treat others should be the way business is done, regardless of competition, and I have seen this vividly during this time. You can’t buy integrity – you either live it and instill this in your employees, or you don’t. My boss, Lawrence Thompson, CSO and CRO, and Kirk Fallbacher, CEO at AMPS, always say “Start with why”. This is why I get up in the morning – feeling valued and that you are contributing to the lives of others plays a huge role. I think if everyone ran their business this way, we would all be in a better place.

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