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Navigating your Virtual Workplace: Expert Insights from Shana Boley

Friday, April 17, 2020  
Posted by: Dave Anderson
As HCAA Members navigate healthcare’s new normal, we interviewed a few experts on how they’ve overcome business challenges during the COVID-19 pandemic. Today’s feature highlights Shana Boley, Vice President of Sales at JMS Associates, where she discusses the importance of constant communication.
During the past couple weeks, what were some of your challenges your organization has faced? How did you and your team overcome those challenges?
Assuring our staff that nothing has changed on the business side but their location. We have stayed in constant communication with our staff through instant messaging, emails, phone calls and virtual video meetings.
What are some of the positive things about our new reality?  
Our teamwork has gotten stronger and our staff knows their true importance in our everyday operations.

How are you keeping yourself busy in your time away from work?

Who’s not cleaning our their closets and storage areas? This is a new era of Spring cleaning. I am also spending time with family and putting down the electronics after work to rid my brain of the chaos. I’m seeing mankind at its best - people are helping people. Like with any disaster we come together which is refreshing.
Do you have any tips or tricks for creating an ideal home office? 
Quiet - I know it can seem impossible with children home from school but keep children on a schedule as much as possible and setup somewhere you can concentrate. I always have music playing for white noise.
What challenges do you see coming up for employees over the next eight weeks? What do you recommend to the members of HCAA as ideas for helping their employees? 
Focus - we are social creatures and the weeks can seem like months without a true purpose. Your job is important but your family is life. Don’t take this time for granted, reconnect with your family. Stay connected with friends and family through Virtual meetings so a group conversation can occur and you feel connected from a distance. If you aren’t feeling focused or a little stir crazy, talk to someone outside of your circle. Ask them how they are coping and maybe adopt some of their ideas.  
What is the flip side of the challenges? Specifically, what are the opportunities you see as an outcome of the pandemic for how the members of HCAA do business, address culture in their organizations, support employees going forward? 
Once this crisis is over and it will be over, I see face-to-face meetings being awkward for a while. Fist bumps instead of hand shakes and air hugs. I know every organization has had their challenges during this time and I think their disaster recovery methods will be stronger. I believe more companies will look for cloud based solutions to help the adoption of work from home or anywhere more easily. For our employees so far it’s been a seamless transition.

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